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PMO-10407 Service Cease Notification : Old Shared Server Hosting - Final replacement Normal Service ( - ) More Details
Status : Normal Service
This is an important notice that will affect your shared web hosting and email services.Action must be taken and you will be contacted to discuss further.Many customers have already migrated their services but for those that remain the servers which you use are being retired.IC will continue to supply this service, but in a better way, using new equipment that is supportable and will give a better level of service. This service notice is for all shared web or email hosting customers. Shared hosting for both email and web relies on software which is out of date consequently the decision has been taken to decommission all servers currently running these services. We have been informing customers of this for some time, now we are now starting the process of removing this service and migrating people away from it. Unfortunately, we need to give you official and final notice that because your current hosting is no longer supportable it must be changed to, current, supportable technology. We will be staging this process on a server by server basis and therefore we will be contacting customers, individually, as appropriate. Alternative, better, solutions are already in place and customers will be given options and advice to move to the most appropriate alternative. As customer requirements vary we have taken to decision to help customers migrate on a customer by customer basis to minimise disruption. What do I need to do?You do not need to do anything at the moment, we will be staging the retirement of the service on a server by server basis. You will receive an email notification before your server is due for removal and a member of our team will be in touch to discuss the various alternative solutions available.Will this affect my service?Yes, this package and all associated services are being discontinued and new replacements will be available. We aim to contact every customer personally before their server is decommissioned and help them migrate them to an alternative replacement service.Why are you doing this?The current shared hosting solution is legacy and is no longer fit for modern hosting requirements. There have been many technological advances since this product was launched and we have taken the decision to finally let the old systems have a well earned rest Customers who have been upgraded so far are reporting a much better service.
* Risk and Impact attributes were introduced recently therefore for some planned maintenance and outages records may not contain values for risk or impact.
Internet Central regrets any inconvenience this essential maintenance may cause our customers. Should you wish to discuss this matter further, please do not hesitate to contact our Support Desk on 01782 667766, please ensure that you quote the above PMO ticket reference as this will enable us to more easily respond to your issue.
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PMO-10433 Outage / Fault : Some sites not reachable Service Restored (21/03/2018 09:45 - 17:30) More Details
Status : Service Restored
We have had reports of a number of sites not working and following testing and submissions from customers we have isolated this to one of the carriers IX-Reach. A ticket has been raised with all of the evidence customers have provided.
Actions and Event History
21/03/2018 17:19 -
We have had confirmation of a Fibre cut and other resulting issues in France that was the root cause for the problems and we have been advised all connections have been restored. There were still a few routing irregularities we were seeing so to avoid potential disruptions overnight we shall be leaving the circuits offline and running on alternative paths. The circuits will be re-enabled once we are happy stability has returned in the morning.
21/03/2018 14:37 -
We have again seen routing issues reappear and also on the DE-CIX exchange in Germany now so suspect some larger fault is present. We have removed these transit choices to re-route around these areas for the moment.
21/03/2018 13:30 -
All services have been restored and incident resolved in France, we have re-enabled our link again and routing is resuming to flow over the circuits without issue.
21/03/2018 11:16 -
UPDATE from IXReachWe are currently experiencing a Major Incident in France which is causing unreachability issues for our Transit customers. This is currently with our supplier for further investigation and resolving actions.We will update you as soon as we have further information.
21/03/2018 10:38 -
We have taken the decision following sufficient evidence gathering to turn off the link to the provider in question and re-routing has occurred so service should resume in the meantime. No capacity degradation should be seen just reduced resilience.
PMO-10432 Planned Maintenance : Programme of Works affecting the WBMC and Broadband Complete Networks at Preston WBC POSI Node CANCELLED (22/03/2018 02:00 - 06:00) More Details
Status : CANCELLED
BTWholesale is investing heavily to upgrade its broadband networks to ensure that there is sufficient capacity to support current & expected bandwidth growth.BTWholesale plan to upgrade all of the hardware within the WBC Point of Service Interconnects (POSI) nodes that connect to the WBMC network. The upgrade will replace existing hardware with new hardware that has a far greater capacity and routing capability.Unfortunately, there will be a minimal network disturbance across the WBMC & Broadband Complete networks with an expected downtime of between 20 to 45 minutes. The upgrade will take place between 2am to 6am, in the event that the upgrade fails there will be a roll-back plan in place to revert the service to its original routing by before 6am. A field engineer will be onsite during the PEW
21/03/2018 09:17 -
works to be rescheduledUnfortunately this scheduled works has been cancelled by BT Wholesale, and will be rescheduled at a later date
20/03/2018 08:23 -
Affected Exchanges:Preston (Lancs)KendalLiverpool CentralPortadownDouglasAccringtonAshton on RibbleBamber BridgeBlackburnBlackpoolBurnleyCleveleysDalton In FurnessFormbyGarstangHorwichLancasterLeylandLythamNelson (Lancs)Poulton Le FyldeRibbletonRossendaleWhalleyArrowebrookBromboroughClaughtonEllesmere PortGreat CrosbyHuytonMaghullPrescotRuncorn MainSt HelensSefton ParkSkelmersdaleStoneycroftWidnesLurganBelfast OrmeauBarrheadHamiltonShettlestonBarrow In FurnessBurscoughRoyalRock FerryNewton Le WillowsChorleyGlasgow SouthSimonswoodDarwenScotstounMorecambeBearsdenChurchtownMarton (Lancs)BellNewrySouth ShoreHigher BoltonBishopbriggsOrmskirkHunts CrossRenfrewCarnforthGovanCressingtonDungannonLaytonBirkenheadLimavadyGreat HarwoodLongridgeMagherafeltHoghtonBillingeTandrageeFreckletonHest BankKnott EndParboldPleasingtonWalney Aughton GreenHaleHelsbyAghaleeCastledergCastlewellanKeadyStrabaneBishoptonCranhillJohnstoneAstley BridgeFulwoodHeyshamPadihamWilpshireAllertonLiverpool Brindle RoadGateacreLark LaneMarshalls CrossNetherleyLiverpool NorthBridge of WeirBusbyGlenboigMerryleeIrbyAinsdaleBarnoldswickBirkdaleBroughton (Lancs)ClitheroeEcclestonFleetwoodHambletonHesketh BankKirkhamLongton (Lancs)MillomNorth ShoreOrrellPenworthamSt AnnesAnfieldCaldyFrodshamHoylakeMountwoodRainfordMarton (Middlesborough)Londonderry BrookhallBessbrookCoalislandCookstownDromore (Down)KilkeelLondonderry WatersideMagheraMoiraRathfrilandRichhillWarrenpointWaringstownCambuslangDuntocherUlverstonEglintonKirkby LonsdaleNewby BridgeSettleBarbonSedberghSedgwickKinlochardPort of MenteithArnsideBardseaBenthamBootle (Cumb)BrockCatforthClaphamCrostonCatonFortonGalgateHalsallHalton On LuneIngletonKirkby StephenMellorMilnthorpeRibchesterRuffordHightownAirtonArncliffeAnnalongAughnacloyBelcooBreadyBelleekBallygawleyBallinaskeaghBrookeboroughBallinamallardBellarenaBenburbBallyronanBallywardBellaghyCastledawsonCaledonCrossmaglenDraperstownDungivenDerrygonnellyGilfordGortinIrvinestownKeshKatesbridgeLisnaskeaLisbellawMountfieldMarkethillMayobridgeNewtownstewartRostrevorStewartstownSwatraghToomebridgeTrillickCrossfordEagleshamInverarayBrinscallBurton (Cumbria)ChatburnGrange Over SandsGreat EcclestonHornbyAnnaghmoreBeraghCarrickmoreCoaghDonaghmoreForkhillGarvaghKilleavyMoneymoreMoyPomeroyTrossachsBolton By BowlandBroughBroughton In FurnessCrosthwaiteChippingCrooklandsDentDunsop BridgeFlookburghGisburnGreenoddKirkby In FurnessLowick BridgeNewbiggin On LunePillingSamlesburySatterthwaiteScarisbrickSlaidburnSt MichaelsStonyhurstSilverdaleWeetonWitherslackManleyGargraveHorton in RibblesdaleHellifieldKettlewellLong PrestonClaudyClogherCrossCampsieDromore (Tyrone)DunamanaghDrumquinDerryaddDerrylinFlorencecourtFintonaFivemiletownFeenyGlenanneJerrettspassLoughgallNewtownbutlerNewtownhamiltonPoyntzpassRosleaSion MillsSpringfield (NI)TulnacrossTempo
PMO-10431 Planned Maintenance : Programme of Works affecting the WBMC and Broadband Complete Networks at Peterborough WBC POSI Node Degraded Service (29/03/2018 08:00 - 08:00) More Details
Status : Degraded Service
BTW is investing heavily to upgrade its broadband networks to ensure that there is sufficient capacity to support current & expected bandwidth growth.BTW plan to upgrade all of the hardware within the WBC Point of Service Interconnects (POSI) nodes that connect to the WBMC network. The upgrade will replace existing hardware with new hardware that has a far greater capacity and routing capability.Unfortunately, there will be a minimal network disturbance across the WBMC & Broadband Complete networks with an expected downtime of between 20 to 45 minutes. The upgrade will take place between 2am to 6am, in the event that the upgrade fails there will be a roll-back plan in place to revert the service to its original routing by before 6am. A field engineer will be onsite during the PEW
16/03/2018 08:25 -
Affected Exchanges:Peterborough CentralNorwich CityLincolnCambridge TrunkAttleboroughBungayBury St EdmundsCambridge CentralCherry HintonDerehamDownham MarketElyFakenhamFelixstoweGreat YarmouthHaverhillHalsteadKings LynnLowestoftNorwich NorthNewmarketNorth WalshamSwaffhamStowmarketSudbury (Suffolk)SaxmundhamThetfordBostonHuntingdonKetteringSkegnessSpaldingSt IvesStamfordSt NeotsWisbechBriggGainsboroughHealingScunthorpeUppinghamHorncastleFoxhallPottonBirchwoodKesgraveLong StrattonHalesworthGorlestonMarchCleethorpesOakhamCostesseyThorpeConingsbyOundleScarthoWaterbeachBarton On HumberImminghamWarboysMundesleyEye (EM)Market RasenWaddingtonWashingboroughWeltonCrafts HillCottenhamEykeHarlestonKessinglandLakenheathLeistonMiddleton (Norfolk)Narborough (Norfolk)Stanton (Suffolk)Terrington St ClementsWillinghamWatlington (Norfolk)Chapel St LeonardsKirton (Lincs)Sutton BridgeUpwellWansfordWoodhall SpaBuntingfordStanstedAylshamBecclesBlundestonBrandonCaister On SeaCromerDissDraytonDersinghamElmswellFramingham EarlFulbournGirtonHeachamHethersettHistonHarstonKentfordLintonLittleportMadingleyMildenhallNeedham MarketNewport (Essex)OrmesbyPakenhamSt FaithSheringhamSohamStalhamSouth WoottonSwaveseyTrumpingtonWoodbridgeWymondham (Norfolk)BuckdenChatterisHolbeachLong Sutton (Lincs)Market DeepingRamsey (EM)SawtrySomershamWerringtonWhittleseyYaxleyBarrow On HumberEpworthHumberstonHaxeyMetheringhamMablethorpeRuskingtonSudbrooke ParkWalthamScotterSandyDickleburghHolt (Norfolk)HunstantonDoddington (Cambs)ThrapstonAlford (Lincs)MulbartonSalhouseSwainsthorpeWalcottWroxhamGlintonThorneyBardneyNormanby By SpitalNavenbyWickenbyAldeburghAldebyAshwickenBadinghamBawdeswellBarnbyBeytonBurnt FenBurgh CastleBinhamBlythburghBramfieldBarnham BroomBotesdaleBrent PelhamBarrowBrampton (Suffolk)BottishamCastle RisingCaxtonCheveleyClareCleyColtishallDebenhamElmhamEarl SohamElvedenFressingfieldFramlinghamFoulshamFreethorpeGaytonGreat CressinghamGreat ChesterfordGreat MassinghamGreat SampfordGooderstoneHundonHempnallHenhamHevinghamHillingtonHinghamHonington (Suffolk)Holme HaleHomersfieldHoninghamHorringerHanworthLavenhamLoddonMundfordMatlaskeMellisMelton ConstableMattishallNordelphPotter HeighamRendhamCambridge Science ParkSt CrossStoke FerryShipdhamSmallburghSteeple MordenStrethamSoutheryStradbrokeSurlinghamSutton (Cambs)SouthwoldSouth WalshamSwanton AbbottThurtonTivetshallWangfordWells (Norfolk)WoodtonWest RuntonAbbots RiptonBenefieldBenwickBillingboroughBleasbyBeltonBottesfordBulwickBurghButterwickCastle BythamCottesmoreCrowlandCroxtonCotterstockDeeping St NicholasDuddingtonEltonFosdykeFriday BridgeGedney Drove EndGreatfordGuyhirnHubberts BridgeKings CliffeKimboltonLong BenningtonLittle SteepingMoulton ChapelMortonNewborough (EM)Newton WisbechOld LeakeParson DroveRockinghamSibseySpilsbySurfleetSutton St JamesSutton On TrentSwatonTerrington St JohnTyddWelneyWhaplode DroveWoolleyBarnetbyBillinghayBaumberBinbrookBurgh On BainBassinghamCaistorFulstowKirton LindseyLaughtonMarshchapelMistertonMartinNorth SomercotesNorth ThoresbyOwersby MoorRoxtonSaxby All SaintsSaundbySouth CockeringtonStenigotSpalfordSturton Le SteepleStow (Lincs)Sutton On SeaSwallowTorkseyTealbyTuxfordAshwellBlunhamGamlingayAcleArringtonBurnham MarketBunwellBrookeBrundallCockfield GreenCombertonEast HarlingEriswellEye (Suffolk)Fordham (Cambs)FeltwellFundenhallGressenhallHaddenham (Cambs)HorningIslehamMethwoldMarthamNew BuckenhamPymoreQuidenhamReephamStetchworthSwanton MorleyTevershamTittleshallWalsham Le WillowsWatton (Norfolk)BaintonFulbeckManeaMoulton (Lincs)North LuffenhamPapworth St AgnesSuttertonThistletonWainfleetHemswellScamptonSwinderbySaxilbyWragbyBrandon CreekBroadfieldBrancasterBressinghamBuxton (Norfolk)Castle AcreChevingtonClaveringCastonCotteredCulfordDockingEast RudhamElsworthExningFinchamFleggburghFrittonFelixstowe DocksGarboldishamGreat HockhamGreat RyburghHicklingHawkedonHolmeHoxneHartestIlketshallKirby CaneKirton (Suffolk)LinsteadOccoldOusdenOverstrandPeasenhallPulham MarketRadwinterRaveninghamRidgewellSt BenetsSouth CreakeSt Germans (Norfolk)SouthreppsSaxthorpeSyderstoneThursfordThornhamUbbestonWendlingWeybourneWinterton On SeaWorlingworthWrenthamWalsinghamWeasenham St PeterWestletonYoxfordBythornCastorChristchurch (Cambs)CloptonCorby GlenEast StokeEdenhamEast KirkbyEmpinghamFenton ClaypoleFriskneyGosbertonGreat PontonHonington (Lincs)Holbeach St JohnsHolbeach St MarksIngoldsbyKnarr CrossLangrickMarshland SmeethMeresideMantonMorcottNew LeakePinchbeck BarsScrembySouth RaucebyStickneyTongue EndTurvesWalpole St AndrewWinwickWitham on the HillWisbech St MaryBishop NortonCorringhamDunham On TrentHuttoftHorsingtonMareham Le FenNorth KelseyOwston FerryRamptonSaltfleetbySearbySwabyTetfordWincebyWithernWoottonGreat GransdenWrestlingworth
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